Q What is a Founder?
A A Reset Founder is one of 100 individuals who purchased a Lifetime Membership at Reset. A Founders membership comes with perks, discounts, swag, entrance to special events, and a handcrafted numbered mug that is stored at Reset.
Q As a Founder, can I bring a guest to Founder events?
A Founders events hosted at Reset will be limited on space and we will only be able to host our 100 Founders. We will have some Founders events off-site from time to time where we can host a bigger crowd.
Q If there is a Founders event and my spouse isn’t a Founder, can I bring them?
A Same as above. Founders events are for our 100 Founders and we won’t always have the space. Feel free to ask us but, please give us grace if we have to say no.
Q My spouse does not have a Founder membership. Is it possible to get both our names on the plaque, though?
A No problem. While memberships are personalized, we’d love to put both your names on the plaque. We will contact all Founders prior to engraving and ask how you want your name displayed. You can put your business name, nickname, last name, full name, first name, etc.
Q I am a Founder. Can anyone in my family use my mug?
A Founders memberships are personalized and not transferable or used by other family members or friends. Think of them like a gym membership. Your Founders mug is for you. Of course, if you come in with your whole family, we don’t care who takes sips out of that mug. But, they wouldn’t be able to come in by themselves and use your mug.
Q Can I use my 10% food discount for everyone at my table?
A If you are buying food for your family or a friend, yes. Please do. However, the membership is not designed for you to get all your friends a discount and have them pay you later. Thanks for understanding. #karma
Q Can I use my $1.00 off coffee, beer, or wine for everyone at my table?
A You may use your 10% food discount for your table but, drink discounts only apply to your individual membership.
Q Can I use my 25% discount on Reset-Branded Merch for gifts for family and friends?
A Absolutely. Shop away.
Q What is the benefit of my spouse also buying a membership?
A Great question. The membership comes with amazing perks besides discounts. Your spouse would get the handcrafted Founders numbered mug, Founders Shirt, branded Founders diner mug, branded Founders coffee howler, their name on our Founder plaque, invitations to special Founder events, and bragging rights.
Q What if my handcrafted Founder mug breaks?
A If we accidentally break your mug, we will replace it. If it gets damaged because of faulty craftsmanship, we will replace it. If you drop it in our facility, we will replace it once. If you drop it again, we’ll kindly ask you to purchase a replacement at cost. By the way, all mugs are handcrafted and unique. Replacement mugs will vary in detail from your original mug.
Q I love my handcrafted mug! Can I have one just like it at home?
A We will eventually have other handmade retail mugs available but, they won’t be like your Founder Mug. If you want a replica at home, we can put you in touch with our Potter or place an order for you.
Q What if my Founder diner mug breaks—the black one that was in my Founders Welcome Box?
A Oops. Sorry about that. The diner mugs can only be ordered in large quantities. We can’t replace it. But, we have other diner mugs you can purchase at Reset. They feel the same but, they aren’t black like the Founder diner mugs. Down the line, if enough Founders would like to replace their black mugs, we may place an order and let everyone know.
Q What happens if MY lifetime runs out? As in, I pass on to the giant coffee/wine/beer bar in the sky?
A How sad. But, good question. Your number will become available for someone else to purchase but, you will always have your name on our Founder plaque. Also, please don’t die.
Q Can I purchase a Founder membership on a payment plan?
A We don’t have a layaway or payment plan for Founder memberships. However, PayPal allows us to accept same as cash payments that you can pay off with them.
